Swim Academy Policies
Annual Membership Fee – Facility registration is valid through the end of December. A registration fee of $40.00 for first student and 10.00 for each additional student will be due at registration for the first session of each year. This fee helps defray insurance premiums and other non-teaching costs.
Payment is due before the start of each session.
If you would like to keep a credit card on file please fill out authorization form enclosed
If there is a problem with a returned check, there will be a $55.00 returned check fee assessed. It is your responsibility to ensure The Swim Academy has a valid email address, phone number, emergency contact and credit card on file.
All registration fees and tuition fees are due at time of enrollment and are nonrefundable. NO EXCEPTIONS.
Absences And Makeup Policy
A CANCELLATION IS ANY MISSED CLASS DUE TO SWIM ACADEMY CANCELLING –
For inclement weather related cancellations, please try to wait until 30 minutes before your lesson before contacting the office for a weather update. If there is thunder and lightning, the lessons will be cancelled for at least thirty minutes following lightening detected within 10 miles. IF the weather improves, lessons will continue on a regular schedule. Quite often, the weather is different at the pool that it is at your home. Do not assume lessons are cancelled. We will text and/or email you as we cancel classes.
AN ABSENCE IS ANY MISSED CLASS DUE TO CLIENT CALLING OUT
Makeup classes are available for sickness or vacation with 24 hours notice. Notice can be given by call, text or email. No makeup classes will be given for no-shows, late arrivals, late cancellations as detailed above, or for refusal to swim with a substitute Instructor.
Make-ups are the parent’s responsibility to schedule and may be scheduled up to one week prior to date of make-up. Once a make-up is scheduled it cannot be rescheduled without a fee, so make sure that this time is a workable time for you. Make-ups are valid for up to one year from issue and are non-refundable and you must be currently enrolled to use them. There is a $5.00 rescheduling fee for rescheduling makeups or late calls.
Credits will only be issued for only one reason – These credits are credit for lessons not refunds!! and for only the reasons listed below:
Overabundance of Swim Academy Cancellations – If The Swim Academy cancels more than THREE times in any ONE session those lessons over the THREE will be credited back to the swimmer’s account. THOSE ARE THE ONLY CREDITS THAT WILL BE ISSUED. Client is responsible for scheduling makeups for all absences as well as cancellations.
Holiday & Other Expected Closures
If the Swim Academy is aware of an impending closure such as a holiday, the client will be notified in their statement and will not be charged when session payment is collected. Due to this, no make-ups will be issued for these classes. Please refer to our updated list of expected closures at swimacademypbc.com
Medical Conditions: Please inform The Swim Academy of any medical conditions or allergies.
It is mandatory that all non-toilet trained swimmers, regardless of age, wear a swim diaper. Children who are under age 4, newly potty-trained or not potty-trained must also wear a permanent swim diaper. A permanent swim diaper is a washable, reusable diaper that has elastic at the waist and the legs. Bowel movements in the pool can be a health hazard and may force us to cancel classes. Do not substitute: plastic training pants or regular diapers of any kind.
Example of the swim diaper:
We have Swim Academy Fini Diapers here for $14.98.
Please do not buy a size for your child to “grow into” as the elastic on the leg openings must be tight enough to contain a bowel movement. Please note that permanent swim diapers do not hold liquids. The chemicals in the pool can more easily deal with urine than with a bowel movement.
Parents are asked to change children in the appointed area only.
Instructors, Classes And Apparel
All of our instructors are certified through The American Red Cross in CPR, Lifeguarding and First-aid.
Instructor and Class Changes –
We do our best to accommodate specific instructor requests. However, specific requests for instructors are not guaranteed. Instructor substitutions, modifications and changes can occur at the sole discretion of The Swim Academy. If classes are not booked full, we reserve the right to combine classes to fill the class. We reserve the right to cancel, change lesson day, time, or level at any time at our sole discretion.
Please be on time for your class. Classes begin and end at very specific times. Please arrive early enough so that your child has time to stop by the bathroom, get changed and get equipment ready before class begins. If you arrive late, your class will still end at the scheduled time and there can be no make up for lost time. Be aware, we will not issue makeups because a child is napping, tantruming, or refusing to participate.
Moving to the next level –
Every student learns skills at different rates. You should never look at another student and wonder why your child isn’t learning at the same pace. Swimming is a skill that takes time, patience and plenty of practice. Therefore, students will be tested for their step up and rewards that signify they have mastered the skills associated with a particular class level when their instructors believe they are ready.
All students must wear appropriate swimwear. While it is not required, we highly recommend that little girls wear one-piece swimsuits and as they attain the level where flip turns are required in the pool, boys may feel more comfortable wearing mid-length jammers.
Swim Caps –
Any student that has hair long enough to get in their eyes, face or mouth is required to pull hair back and secure or wear a swim cap. This enhances the comfort of our swimmers.
Towels – You must bring your own towel as they are not provided.
Goggles – may be worn by children who have completed and /or tested out of our learn to swim program and are furthering in their stroke development classes.
Last updated: April 2, 2020
Swim Academy PBC (“us”, “we”, or “our”) operates https://swimacademypbc.com (the “Site”). This page informs you of our policies regarding the collection, use and disclosure of Personal Information we receive from users of the Site.
We use your Personal Information only for providing and improving the Site. By using the Site, you agree to the collection and use of information in accordance with this policy.
Information Collection And Use
While using our Site, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you. Personally identifiable information may include, but is not limited to your name (“Personal Information”).
Like many site operators, we collect information that your browser sends whenever you visit our Site (“Log Data”).
This Log Data may include information such as your computer’s Internet Protocol (“IP”) address, browser type, browser version, the pages of our Site that you visit, the time and date of your visit, the time spent on those pages and other statistics.
In addition, we may use third party services such as Google Analytics that collect, monitor and analyze this.
We may use your Personal Information to contact you with newsletters, marketing or promotional materials and other information that will be sent to the email address you provide on sign up forms. We do not share your information with any third-parties. You can unsubscribe anytime by clicking the unsubscribe link on every email.
We will also contact current swimmers via text and email for important schedule and updates.
Cookies are files with small amount of data, which may include an anonymous unique identifier. Cookies are sent to your browser from a web site and stored on your computer’s hard drive.
Like many sites, we use “cookies” to collect information. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Site.
The security of your Personal Information is important to us, but remember that no method of transmission over the Internet, or method of electronic storage, is 100% secure. While we strive to use commercially acceptable means to protect your Personal Information, we cannot guarantee its absolute security.