PAYMENT POLICIES:

Tuition:
Monthly tuition is based on 8 classes per month. We will adjust or prorate for holidays or extra days that may fall on your swim days.
The following is a breakdown of pricing for our budgeting information:

All tuition fees are due at time of enrollment and are nonrefundable. NO EXCEPTIONS.

ABSENCES AND MAKEUP POLICY:

A CANCELLATION IS ANY MISSED CLASS DUE TO SWIM ACADEMY CANCELING – 

For inclement weather related cancellations, please try to wait until 30 minutes before your lesson before contacting the office for a weather update. If there is thunder and lightning, the lessons will be canceled for at least thirty minutes following lightning detected within 6 – 10 miles. If the weather improves, lessons will continue on a regular schedule. Quite often, the weather is different at the pool than it is at your home. Do not assume lessons are canceled. We will text and/or email you as we cancel classes.

**Cancellations are good for 6 months, but you don’t have to be enrolled to use them.** 

AN ABSENCE IS ANY MISSED CLASS DUE TO CLIENT CALLING OUT 

Makeup classes are available for absences with notice before 6 AM for morning lessons or 10 AM for afternoon and evening lessons. Notice can be given by call, text or email. No makeup classes will be given for no-shows, late arrivals, late cancellations as detailed above, or for refusal to swim with a substitute Instructor without a 10.00 rescheduling fee to help cover the cost of an instructor with no lesson.

Make-ups are the parent’s responsibility to schedule and may be scheduled up to two weeks prior to the date of make-up. Once a make-up is scheduled it can not be rescheduled without a 10.00 charge. Make-ups are valid for 6 months from issue and are non-refundable and you must be currently enrolled to use them. 

There is a 10.00 reschedule fee for any makeup or late call that is rescheduled. And in turn if we cancel a makeup then we will credit your account for that lesson. 

Overabundance of Swim Academy Cancellations – IF THE SWIM ACADEMY CANCELS MORE THAN 2 TIMES IN ANY ONE MONTH THOSE LESSONS OVER THE 2 CANCELS WILL BE CREDITED BACK TO CLIENT’S ACCOUNT NOT REFUNDED. Client is responsible for scheduling makeups for all absences as well as the cancellations.

Schedules are emailed on the 20th of each month for the following month with payment due by the 25th. After the 25th of the month if you request a schedule change there will be a 25.00 charge for doing so.

Holiday & Other Expected Closures
If the Swim Academy is aware of an impending closure such as a holiday, the client will be not charged if swim day falls on closure day. Medical Conditions: Please inform The Swim Academy of any medical conditions or allergies.

DIAPER POLICY:

Swim Diapers
It is mandatory that all non-toilet trained swimmers, regardless of age, wear a swim diaper. Children who are under age 4, newly potty-trained or not potty-trained must also wear a permanent swim diaper. A permanent swim diaper is a washable, reusable diaper that has elastic at the waist and the legs. Bowel movements in the pool can be a health hazard and may force us to cancel classes. Do not substitute: plastic training pants or regular diapers of any kind. Use ONLY the approved swim diapers such as these:

We have Swim Academy Fini Diapers here for $14.98.
Please do not buy a size for your child to “grow into” as the elastic on the leg openings must be tight enough to contain a bowel movement. Please note that permanent swim diapers do not hold liquids. The chemicals in the pool can more easily deal with urine than with a bowel movement. Parents are asked to change children in the appointed area only.

Certifications –
All of our instructors are certified through The American Red Cross in CPR, Lifeguarding and First-aid.

Instructor and Class Changes –
We do our best to accommodate specific instructor requests. However, specific requests for instructors are not guaranteed. Instructor substitutions, modifications and changes can occur at the sole discretion of The Swim Academy. If classes are not booked full, we reserve the right to combine classes to fill the class. We reserve the right to cancel, change lesson day, time, or level at any time at our sole discretion.

Timeliness –
Please be on time for your class. Classes begin and end at very specific times. Please arrive early enough so that your child has time to stop by the bathroom, get changed and get equipment ready before class begins. If you arrive late, your class will still end at the scheduled time and there can be no make up for lost time. Be aware, we will not issue makeups because a child is napping, tantruming, or refusing to participate.

Moving to the next level –
Every student learns skills at different rates. You should never look at another student and wonder why your child isn’t learning at the same pace. Swimming is a skill that takes time, patience and plenty of practice. Therefore, students will be tested for their step up and rewards that signify they have mastered the skills associated with a particular class level when their instructors believe they are ready.

Swimsuits –
All students must wear appropriate swimwear. While it is not required, we highly recommend that little girls wear one-piece swimsuits and as they attain the level where flip turns are required in the pool, boys may feel more comfortable wearing mid-length jammers.

Swim Caps –
Any student that has hair long enough to get in their eyes, face or mouth is required to pull hair back and secure or wear a swim cap. This enhances the comfort of our swimmers.

Towels –
You must bring your own towel – we do have towels available for purchase in our store.

Goggles –
may be worn by children who have completed and /or tested out of our learn to swim program and are furthering in their stroke development classes.

Privacy Policy

Last updated: April 2, 2020

Swim Academy PBC (“us”, “we”, or “our”) operates https://swimacademypbc.com (the “Site”). This page informs you of our policies regarding the collection, use and disclosure of Personal Information we receive from users of the Site.

We use your Personal Information only for providing and improving the Site. By using the Site, you agree to the collection and use of information in accordance with this policy.

Information Collection And Use

While using our Site, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you. Personally identifiable information may include, but is not limited to your name (“Personal Information”).

Log Data

Like many site operators, we collect information that your browser sends whenever you visit our Site (“Log Data”).

This Log Data may include information such as your computer’s Internet Protocol (“IP”) address, browser type, browser version, the pages of our Site that you visit, the time and date of your visit, the time spent on those pages and other statistics.

In addition, we may use third party services such as Google Analytics that collect, monitor and analyze this.

Communications

We may use your Personal Information to contact you with newsletters, marketing or promotional materials and other information that will be sent to the email address you provide on sign up forms. We do not share your information with any third-parties. You can unsubscribe anytime by clicking the unsubscribe link on every email.

We will also contact current swimmers via text and email for important schedule and updates.

Cookies

Cookies are files with small amount of data, which may include an anonymous unique identifier. Cookies are sent to your browser from a web site and stored on your computer’s hard drive.

Like many sites, we use “cookies” to collect information. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Site.

Security

The security of your Personal Information is important to us, but remember that no method of transmission over the Internet, or method of electronic storage, is 100% secure. While we strive to use commercially acceptable means to protect your Personal Information, we cannot guarantee its absolute security.

Changes To This Privacy Policy

This Privacy Policy is effective as of April 2, 2020 and will remain in effect except with respect to any changes in its provisions in the future, which will be in effect immediately after being posted on this page.

We reserve the right to update or change our Privacy Policy at any time and you should check this Privacy Policy periodically. Your continued use of the Service after we post any modifications to the Privacy Policy on this page will constitute your acknowledgment of the modifications and your consent to abide and be bound by the modified Privacy Policy.

If we make any material changes to this Privacy Policy, we will notify you either through the email address you have provided us, or by placing a prominent notice on our website.

Contact Us

If you have any questions about this Privacy Policy, please contact us.